• Identifying the elements of a successful interview.
• Using the PARTS™ model.
• Practicing a variety of questioning techniques in simulated interview settings.
• Relating interviewing skills to other situations.

The course content is presented in lectures, instructor-led discussions, individual and small-group exercises, and videotaped practice sessions. The presentation activities and critique by peers and instructors are the keys to the success of the course.

Attendees:
People who obtain information through interaction with others will benefit from this class. Whether face-to-face, via telephone, through teleconferencing, or other interactive approaches, the keys to success are incorporated in a successful interview. Telemarketing representatives, customer service representatives, internal auditors, quality auditors, purchasing agents, benchmarking teams, and others whose jobs require that they obtain information from other people are ideal candidates for this class. Virtually all personnel levels can benefit from this class, especially those who have the management skills to lead teams and initiatives.

Timing:
Consider making this course available as part of any efforts to obtain information through the use of interviews with customers, suppliers, or other organizational units. The course stresses the depth of interviews to uncover underlying cause, effects of business, etc.

Objectives:
After completing this course, participants will be able to:

• Describe the importance of successful interviewing as a business tool.
  
• Identify the aspects of a successful interview.
  
• Identify the skills necessary to ensure a successful interview.
  
• Apply interviewing skills to plan, prepare, conduct, and document interviews
  

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